Gaurav Ratnu

Developer · Technical Operations · Hosting & Infrastructure · Bengaluru, India

I run the operations and management side of hosting and infrastructure, keeping client accounts, domains, DNS and SSL stacks healthy, while staying hands-on with front-end and full-stack development.

Gaurav Ratnu
available for work
4+yrs in web & ops
100+hosting clients managed
60+sites shipped
4languages spoken
01

About

I started out troubleshooting website issues at a support desk and worked my way into building the sites themselves, then into running the infrastructure underneath them. That path is why I'm equally comfortable in a code editor and inside a cPanel dashboard chasing a DNS propagation issue.

Today I split my time between UseCodify, where I lead project and account operations for 10–12 client engagements at once, and UsePixiHost, UseCodify's hosting and infrastructure branch, where I run hosting, domain and SSL operations for 100+ clients and reseller partners. I studied Electronics & Communication Engineering at Sathyabama Institute of Science & Technology, Chennai.

What I'm good at isn't just writing the code, it's making sure it stays online, loads fast, and that the client on the other end of the ticket feels heard.

languages

TamilIntermediate
EnglishFluent
HindiNative
GermanBasic
02

Experience

Technical Operations Specialist – Hosting & InfrastructureJun 2026 to Present
UsePixiHost (UseCodify's hosting branch) · Bengaluru
  • Manage hosting and domain operations for 20+ clients and reseller partners, covering setup, configuration and issue resolution.
  • Troubleshoot DNS propagation, nameservers, SSL certificates and hosting/website accessibility issues.
  • Handle domain and hosting configuration through cPanel, coordinating with infra, dev and support teams on escalations.
HTMLCSSJavaScriptReactTailwindcPanelNameserversDomain ManagementDNSSSL/TLSWordPressElementorNetlifyVercelGitTrelloSlackGoogle AnalyticsNode.jsShopify
Technical Operations Specialist – Client & Web OperationsNov 2025 to Present
UseCodify · Bengaluru
  • Manage 10–12 concurrent client projects, covering requirements, deadlines, technical issues and post-launch support.
  • Primary client contact, coordinating developers and designers to resolve website, hosting and deployment issues.
  • Run project workflows in Trello and Slack, and lead client onboarding through post-launch operations.
HTMLCSSJavaScriptReactTailwindcPanelNameserversDomain ManagementDNSSSL/TLSWordPressElementorNetlifyVercelGitTrelloSlackGoogle AnalyticsNode.jsShopify
Full Stack DeveloperFeb 2024 to Nov 2025
UseCodify · Remote (Greater London)
  • Built and customised 15+ responsive business websites with HTML, CSS, JavaScript and WordPress.
  • Implemented 8+ third-party integrations for forms, analytics, lead capture and automation.
  • Managed deployments through Netlify, Vercel and cPanel, including domain, DNS and SSL configuration.
HTMLCSSJavaScriptReactTailwindcPanelNameserversDomain ManagementDNSSSL/TLSWordPressElementorNetlifyVercelGitTrelloSlackGoogle AnalyticsNode.jsShopify
Technical Support SpecialistOct 2022 to Nov 2023
10Clouds · Remote (Berlin, Germany)
  • Resolved 220+ support tickets covering hosting, CMS configuration and front-end issues.
  • Diagnosed HTML/CSS and configuration issues across 60+ client websites; onboarded 15+ new clients.
  • Authored 12 internal troubleshooting guides that helped standardise the support process.
HTMLCSSJavaScriptReactTailwindcPanelNameserversDomain ManagementDNSSSL/TLSWordPressElementorNetlifyVercelGitTrelloSlackGoogle AnalyticsNode.jsShopify
03

Skills & tools

Front-end dev

HTMLCSSJavaScriptReactTailwind

Hosting & DNS

cPanelNameserversDomain ManagementDNS

SSL / TLS

SSL/TLS

WordPress

WordPressElementor

Deployment

NetlifyVercelGit

Client & project ops

TrelloSlack

Analytics

Google Analytics

Node & Shopify

Node.jsShopify
04

Certifications

01
Microsoft Copilot Workshop
02
E-Vehicles: A Green Technology Workshop
03
Python with AI
04
Internet of Things (IoT): Embedded Arduino
05
Ethical Hacking Masterclass Workshop